Listening Requires Self-Discipline

If we look at the stats from my previous blog entry, some light is shed upon the reason why our minds wander while someone is talking to us. The brain works much faster than the mouth! There is “down time” in our minds as the other person talks. Slower, hesitant speakers create even more down time in our ever-active minds.

Becoming skilled in listening reflective requires a lot of self-discipline. Perhaps this is why it’s not a popular past-time for many. Self-discipline is not something our culture espouses. However, as Christians we need to live counter to our culture. We need to live our lives based on God’s infallible Word. And self-discipline, or self-control, is a fruit of the Spirit. If we are followers of Jesus Christ and if we are led by His Spirit, then the fruit of His Spirit will be evident in our lives.

According to Proverbs 18:21, the tongue has the power of life and death. We must choose whether our words will be life-giving (encouraging and uplifting) or death-bringing (hope-crushing and critical).

Disciplining our minds and our mouths and putting the needs of others before our own are things we must do if we are going to be effective in the kingdom of God.

“May the words of my mouth and the meditation of my heart be pleasing in your sight, O Lord, my Rock and my Redeemer.”  (Psalm 19:14)

Listening reflectively is a great way to practice self-discipline and share the love of Christ as we relate to others in this journey called LIFE.

Some Interesting Thoughts on Listening

What prevents most people from being active listeners?  Many of us would agree that most people talk too much and for too long (and we’re usually most aware of this when we’ve got something to say and aren’t given the opportunity to do so!).

It’s been said that the ideal amount of time we should spend talking in a discussion with someone else is about 20%. Maybe that’s one reason why we were created with two ears, two eyes, but only one mouth?!

Here are some interesting facts and statistics:

  • Most people speak at the speed of 125 -175 words per minute
  • We can think as fast as 1000-3000 wpm
  •  75% of the time we are distracted, preoccupied or forgetful
  • 85% of the time we start talking before we really understand the actual problem
  •  20% of the time we remember what we hear
  • More than 35% of businesses think listening is a top skill for success
  • Less than 2% of us have had any type of formal training on how to listen

The word listen is derived from two Anglo-Saxon words. One word is ‘hlystan,’ which means hearing. The other is ‘hlosnian,’ which means to wait in suspense.

Listening, therefore, is the combination of hearing what the other person is saying and a suspenseful waiting, an intense psychological involvement with the other person.

I find it interesting that the same letters that spell the word LISTEN also spell the word SILENT.  And I leave you with that thought to chew on today….

 

Easy Listening — A style of music, not a form of communication!

Easy Listening is a style of music (also known as “elevator music”) and not a form of communication! Listening, if done well, is rarely easy. It takes practice. It takes determination. It requires putting the other person’s needs before your own. It requires dependence on the Holy Spirit and not just yourself.

And, though we often use the two terms interchangeably, there are some technical differences between hearing and listening:

HEARING: To perceive or apprehend by the ear; to gain knowledge of by hearing; to listen to with attention, a physical process; natural; passive

LISTENING: The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages; to hear something with thoughtful attention is a physical & mental process; active; learned process; a skill

Simply stated: “Hearing” happens in your ears. “Listening” happens in your brain. Or, as I like to say, with your heart. With your heart, because it is an act of love toward the other person.

When you truly listen to someone you are saying

  • “You are important.”
  • “I value you.”
  • “I’m here to help you in whatever way I can.”

Listening reflectively is one of the best ways I know to validate another human being. It’s also a great way to share God’s love with someone. It’s a wonderful relationship-builder! 

Easy listening? No, probably not at first (although it does become easier as you continue to use it!), but always worth the effort!

For more on becoming a reflective listener, check out my book Please Listen to Me! A Christian’s Guide to Reflective Listening

Personal Testimony about Listening Reflectively

Why bother to learn how to listen reflectively? What difference does it make? Here is what one person who participated in our Listening Skills seminar has to say –

“I have had the opportunity to learn the skill of Reflective Listening and it has changed my life. Using reflective listening, I am able to minister to others in a way that I had never dreamed was possible, and the most recent incident is a living testimony regarding how reflective listening can make a difference to someone in need. 

I had a very good friend who was dying of liver disease. I had many opportunities to listen to him, but one particular opportunity was profound. He called me in the middle of the night while trying to deal with an anxiety attack. His close friends and family were causing him great anxiety because they did not really listen to him. He had carefully made decisions regarding his health care and how he wanted to spend the remaining months of his life but his friends and family, rather than supporting his decisions and listening to him, spent all of their energy giving him advice and reassurance and questioning his decisions. It’s not about them; it’s about him!

During that middle-of-the-night phone call, I listened to him for nearly 90 minutes, and it was one of the most rewarding things I have ever done for someone else. I didn’t ask questions; I didn’t change the topic; I didn’t make judgments about his decisions; I simply listened and reflected. There were periods of silence when I was tempted to say something, but I waited, and soon he started talking again, sometimes moving in a completely different direction or moving to a deeper issue. At the end of our “conversation,” he thanked me because he was much more at ease. He was able to talk to someone who validated his feelings about his decisions and his circumstances. He recognized the difference! He simply needed someone to hear him, and that is what I was able to do. Thank you, Dick and Joanne, for teaching me this skill!”

Listening reflectively DOES make a difference — in both your life and the life of the person you are listening to! Giving someone the gift of understanding and validation is priceless!

 

Spring Special! FREE book with purchase of DVD!

Spring is bursting out all over! Signs of new life are everywhere! And we can think of no better time than this to breathe new life into your relationships! Learn how to increase the effectiveness of your communication skills by becoming a reflective listener! 

 

Order the “Learning to Listen” DVD by April 30 and receive a FREE autographed copy of Dick Fetzer’s book Please Listen to Me! 
 All you need to do is purchase this DVD ———>   

And you’ll receive this autographed book for FREE!!!!  (retail value: $12.95) 

 

Don’t delay! 
**You have just 2 weeks to take advantage of this offer!**
*Go to the RESOURCES page to place your order…. and be sure to request the “SPRINGSPECIAL” to get your free book!
Be sure to tell a friend about this special offer! 

Being Available to Listen When the Need Arises

It’s been several weeks since I’ve posted an entry, and now that the spring university semester is in full swing I am very busy with my responsibilities of teaching two classes and supervising student teachers. As a result, I will let my wife Joanne share about an experience she had a while back:

A few months ago I was going about my morning routine when the phone rang. It was a friend in distress. She asked if she could drive to my home to share about a particular family situation with me. She was hoping I would be available to listen. As it turned out, that morning was perfect for me in that I didn’t have any appointments scheduled or anything pressing to do that couldn’t wait until another day. So, once I adjusted and made the realization that my time is not my own, I was good to go!  After all, hadn’t I just prayed the day before and asked God to use me in the lives of others? He was taking me up on that offer and I needed to be ready to listen and to minister. As I prepared for her arrival, I asked the Lord to give me wisdom for her situation and to speak clearly through me. I asked the Holy Spirit to help me be sensitive to His leading and dependent upon Him. I also asked Him to give me compassion for my friend, and to help me effectively use reflective listening skills to the best of my ability.

Listening to others is often not convenient. It requires putting the other person’s needs ahead of our own. It often means denying or postponing our own present concerns for the sake of the other. And it is always rewarding — What a blessing it is to think that God would use me to bless someone else!

“You don’t know how I feel!”

This is Dick’s wife Joanne writing today to share a conversation I overheard while on an early-morning shopping trip to Wal-Mart recently:

First female employee, coming up to second female employee: “Hey, I’ve been looking all over for you! I have to leave work. My back is hurting too bad.”

Second female employee: “What?! It can’t be that bad. I had the same thing happen to me and I stuck it out.”

First female employee, with indignant exasperation: “How can you say that when you don’t know how feel?!”

Indeed, I mused. How can one person even begin to imagine another person’s pain, or joy? I wished I had had a tape recorder with me to record such a classic example of how not to communicate.

Certainly, stating or even just implying that we know exactly how someone else is feeling (or even what they might be thinking) is a common stumbling block to healthy and productive communication and should be avoided at all costs.  If we want to communicate more effectively, we need to be aware of the effect that our words and actions have on our relationships. For a description of that stumbling block as well as nine others that should be avoided, read Chapter 3 of my husband’s book Please Listen to Me!

Happy Communicating!
Joanne Fetzer

Improving Our Communication

At one of my book-signings in recent years, my wife bought a book from another author whose book was also featured that day. In his book Literally, The Best Language Book Ever, author Paul Yeager shares a compilation of annoying words and abused phrases that he believes should be permanently laid to rest. He writes with humor and includes many relevant examples. His book and my book (the purposes for which they were written) intersect during the comments he wrote in his Introduction.

I particularly agree with the following comments he makes on page X:

“The healthiest relationships with family and friends are those that deal with honest expressions of emotions, which is impossible when using clichés and not-so-clever quips. If a family member is disappointed about a job loss or if a friend is upset about a breakup, it’s more respective and helpful to deal with that specific problem than it is to reach into a bag of trite phrases and offer a blatantly dismissive I wouldn’t worry about that if I were you or Life isn’t supposed to be easy line. Imagine how ineffective that would be for you if you were the one going through a difficult time; triteness and insincerity are rarely considered synonyms for loving and supportive.”

Indeed. And this is one of the reasons I took the time and effort to write Please Listen to Me! – too many of us don’t know what to say or how to genuinely express our compassion for someone who is experiencing difficult or unfortunate circumstances. Too often we provide “stumbling blocks” for the other person rather than make it comfortable for him to share his heart.

[For a list of common stumbling blocks to effective communication, see Chapter 3 ofPlease Listen to Me!  There, I describe each of the 10 stumbling blocks in great detail and offer ways to avoid them.]

I wish for each of us in 2013 a year of growth and blessings! May we all make it a priority to improve our communication skills and be committed to enjoying  more fulfilling relationships with those around us!

The Gift That Keeps On Giving!

What does the new year hold for you? For those you love? Inevitably, we will face many changes in our communities, our cultures and our world as we step across the threshold of a new year.

Do you make resolutions? I personally don’t, but I know many who do. If you make resolutions, how often do you keep them… and for how long? I’d like to hear of your secrets to success.

I’d also like to challenge and encourage each of us to improve our relationships in the coming year. This can be done by learning how to really listen to the heart of others! I’ve outlined this skill and how to master it in my book Please Listen to Me! A Christian’s Guide to Reflective Listening.  My goal was to make it as easy to understand as possible and, from the comments of those who have read it, I believe I’ve accomplished this.

In Please Listen to Me! I have intentionally woven some of my own personal life experiences as well as fictitious scenarios into the specific steps of reflective listening to make this an interesting and informative tool, one that is relevant to readers from all walks of life. I’d strongly recommend it to anyone who is interested in increasing the effectiveness of communication or reducing relational tension and conflict.

The best recommendation I can give you as we walk together into 2013 is to give the gift that keeps on giving all year long — the gift of listening!  Others will appreciate the love and understanding that occurs when you really listen to them, and you’ll appreciate the enhanced relationships and the ease with which you find yourself relating to others.

To find out more please contact me at p2pmin@verizon.net or visit www.peopletopeopleministries.org/resources.  There’s a copy of Please Listen to Me!  waiting for you today!

Understanding Yourself & Others

Have you every wondered why you do some of the things you do?? Or, even more confounding, why your spouse or child or parent or boss or neighbor… does things the way they do?! If you’ve ever wanted (or needed!) some answers and a greater appreciation for yourself and others, I’d like to introduce you to the four Learning Styles as defined by Dr. Anthony Gregorc.

First of all, I need to tell you that this information is truly life-changing, relationship-improving, marriage-saving information! I believe that with all my heart.  I’ve seen it in action. I’ve seen the results of it in the lives of those who took the time to find out what their dominant learning style was… as well as the dominant learning style of the significant people in their lives.

Our dominant learning style dictates how we communicate with others, and the degree to which we understand the learning styles has much to do with how successful we are in our relationships.  Gaining an understanding of how our mind takes in and organizes information gives us a greater appreciation for ourselves and also for others.

One stay-at-home mother who took my seminar about the learning styles titled “Understanding Yourself & Others” exclaimed a few weeks afterward that “knowing the learning styles has revolutionized our home life!”  That’s pretty powerful language! She finally realized why she had been experiencing power struggles in her daily interactions with her 5-year-old daughter. She now has a better idea of how to accommodate her daughter’s learning style rather than unknowingly squelching it or provoking her daughter to anger and rebellion. In addition to her understanding of the conflict that had been present in the parent-child relationship, she gained some helpful tips that enable her to  nurture her daughter’s learning style. The result = a more positive relationship.

You’ll never know just how helpful this information can be to you until you respond to the Style Delineator and receive an explanation of the four learning styles. I have produced a DVD that provides step-by-step instructions on completing this inventory tool and outlines detailed descriptions of the characteristics of each learning style.  Again, I cannot stress enough how important this information is to improving your relationships at all levels! The DVD titled “Understanding Yourself & Others,” as well as copies of Dr. Gregorc’s Style Delineator,  is available on the Resources page of this website.

Do yourself — and others — a favor by learning more about your own learning style and the dominant styles of those around you.  You’ll be glad you did!  And please feel free to contact me by email at p2pmin@verizon.net if you have any questions about the Learning Styles.